Nurest Center (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information we collect from individuals who visit our website, contact us, or use our services. This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information in the following ways:
a) Information You Provide Voluntarily
When you:
- Submit a contact or intake form
- Request information about services
- Communicate with us by email or phone
We may collect:
- Parent/guardian name
- Child’s first name (if provided)
- Email address
- Phone number
- Message content or inquiry details
b) Automatically Collected Information
When you visit our website, we may automatically collect limited technical data such as:
- IP address
- Browser type and device
- Pages visited and time spent on the site
- Referring website
This information is used only for website functionality, analytics, and security purposes.
How We Use Your Information
We use personal information solely for legitimate business and care-related purposes, including to:
- Respond to inquiries and contact requests
- Provide information about our programs and services
- Schedule consultations or intake appointments
- Improve our website and user experience
- Maintain internal records
- Comply with legal and regulatory requirements
We do not sell, rent, or trade personal information.
Sensitive and Clinical Information
If you choose to share health-related or developmental information, including information about a child, we treat this data as highly confidential.
Clinical or assessment-related information is:
Stored securely in accordance with professional and legal standards
Collected only when necessary
Accessed only by authorized professionals
Used strictly for service delivery and care coordination
Consent
By submitting information through our website or contacting us, you consent to the collection, use, and disclosure of your information as described in this policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below.
Disclosure of Information
We may disclose personal information only in the following circumstances:
- With your explicit consent
- When required by law or court order
- To comply with regulatory or professional obligations
- To protect the safety, rights, or property of our clients, staff, or the public
We do not share personal information with third parties for marketing purposes.
Data Storage and Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against:
- Unauthorized access
- Loss or theft
- Misuse or disclosure
These safeguards include secure servers, access controls, and limited staff access on a need-to-know basis.
Third-Party Services
Our website may use trusted third-party tools (such as form plugins, analytics, or hosting providers) to support functionality. These providers are required to handle information securely and only for authorized purposes.
We are not responsible for the privacy practices of external websites linked from our site.
Cookies and Analytics
Our website may use cookies or similar technologies to:
- Improve website performance
- Understand visitor behavior
- Enhance user experience
You may disable cookies through your browser settings, though some features of the site may not function properly.
Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Ask questions about how your information is handled
Requests can be made using the contact details below.
Retention of Information
We retain personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Meet legal, regulatory, or professional requirements
When information is no longer required, it is securely destroyed or anonymized.
Children’s Privacy
Our services are intended for parents and guardians. We do not knowingly collect personal information directly from children through our website without parental consent.
Our services are intended for parents and guardians. We do not knowingly collect personal information directly from children through our website without parental consent.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Nurest Center
14 Concourse Gate, Ottawa, Ontario, K2E 7Y1, Canada
Email: admin@nurestcenter.ca
Phone: (613) 226-9185